Position Title: Visitor Services Associate/Carousel Operator
Reports to: Development & Membership Manager
Status/Hours: Full-Time, Temporary, non-exempt, at-will
Hours: Hourly; must be available Thursday-Sunday, from 9AM-5PM
Compensation: $21/hour
Start day: May 30, 2024
Organizational Description:
The Children’s Creativity Museum (CCM) is a nonprofit organization dedicated to helping children ages 2-12 build creative confidence through interactive, multimedia art-and-science experiences. Our mission is to nurture creativity and collaboration in all children and families. We believe that creative expression, innovation, and critical thinking are core to fostering the next generation.
CCM has always been led by a director of color. Our Board and staff are roughly 50 percent people of color. We see ourselves in many historically underserved communities and we actively reach diverse audiences through participation in museum access programs, free outdoor festivals and community events, and free field trips for Title 1 schools and community-based summer camps.
Position Summary:
A Visitor Services Associate is the friendly face of CCM, playing a key role in fashioning the visitor experience, especially for first-time visitors. CCM’s goal is to provide a responsible, safe, and joyful creative experience for all visitors. The Visitor Services Associate should recognize the importance of each visitor and treat everyone with value, dignity, and respect. This position will also operate and care for CCM's LeRoy King Carousel, a hand-carved Merry-Go-Round built in 1906 by famous carousel carver, Charles I.D. Looff. Must be able to withstand and tolerate motion and high noise levels.
CCM prides itself on providing a safe space in which staff of all backgrounds can bring their full, creative selves to work. As a member of our small but mighty team, you will be encouraged to brainstorm, collaborate, and have fun(!) as we live our Imagine-Create-Share creativity cycle everyday.
Responsibilities:
- Engage visitors at the front desk, selling admission tickets and memberships
- Operate historic Looff Carousel
- Greet and check in field trips, group visits, and birthday parties, including processing payment, giving directions, and facilitating a pleasant guest experience
- Check in and host Birthday Parties as needed
- Provide excellent customer service while conducting ticket and merchandise sales.
- Manage and control groups as they board, ride and off-board the Carousel.
- Develop proficiency with our Altru ticketing system and other museum software/hardware as needed
- Understand cash register operations and adhere to proper cash handling procedures, including opening/closing
- Serve as the primary point of information for CCM, our Looff Carousel, and Yerba Buena Gardens, including, but not limited to, answering the phone, receiving and distributing packages and mail, and answering emails and phone messages within the same business day (to the extent possible)
- Graciously enforce museum policies, especially with respect to guest safety (i.e., children remain with parents, strollers do not block doors, etc.)
- Maintain the cleanliness of the carousel and front desk area and lobby, including, but not limited to, eliminating clutter, and maintaining the membership brochure displays.
Qualifications:
- Fun, outgoing, self-motivated, creative problem solver with customer service mindset
- Ability to work as part of a team
- Strong in-person, phone, and email etiquette
- Able to tolerate exposure to fast motion and observe the ride and guests while a ride is in motion
- Able to work in a noisy environment (including, but not limited to; children yelling, organ music, etc)
- Able to operate a computer and work with multiple technologies
- Able to stand/sit for extended periods of time
- Must enjoy working with children, their families, and their caregivers
- High school diploma or equivalent; some college coursework preferred
- Fluency in a language other than English desired, but not required
Application Process:
Please send a cover letter and resume to visi_jobapp@creativity.org with your first and last name in the subject line.
The Children’s Creativity Museum is an equal opportunity employer committed to diversity at all levels.