Membership FAQs

Click the tabs below to learn more about the benefits of our memberships.


PURCHASING

How can I join or renew?

There are three easy ways:

  1. Purchase online
  2. Call 415.820.3320
  3. Stop by our Front Desk

If I buy my membership today, can I visit today?

Yes! You may begin using your member benefits as soon as you have purchased a membership! If you purchased online or over the phone, you may check in at the Front Desk by simply showing a form of photo ID.

I visited the museum today. Can I apply my admission cost toward a new membership?

Yes! If you decide to purchase a membership during your visit to the museum, you may apply the cost of your tickets to a membership only if it is purchased on-site on the same day as your visit. The maximum number of tickets you may apply is limited to the number of members the membership allows (e.g. Classic Family - you may only apply up to 2 adults versus Creative Family - you may apply up to 3 adults. All children in the household may be applied.)

How long is a membership valid?

A membership is valid for one year from the time of purchase. Our memberships expire at the end of the month of purchase the following year. (e.g. Purchase date: July 2, 2017 - Expiration date: July 31, 2018)

Can I upgrade my membership to another level?

Yes! You may do so anytime during your membership. Stop by our Front Desk or give us a call at 415.820.3320. A mid-term upgrade does not extend your membership expiration date. Upgraded members will not receive 4 new carousel tickets or 2 new Admit One passes since they were included in the initial membership package.

I would like to buy a gift membership for a family. How can I do this?

Give the gift of creativity by purchasing a gift membership online or by stopping by our Front Desk. Be sure to select ‘This membership is a gift.’ while making your online purchase. Your gift recipient will receive a gift certificate in the mail which they may bring into the museum to activate. The gift certificate will be redeemable for up to 12 months from the purchase date. You will receive an email notification, that will include a tax receipt for your records, when the package is sent out to your gift recipients. Membership cards will be created for your gift recipients once they redeem their certificate.

When will a gift membership expire?

After a gift recipient redeems their gift certificate, their membership is valid for one year from time of redemption. Our memberships expire at the end of the month of redemption the following year. The expiration date is not a year from when the gift was purchased, but instead, a year from its redemption. (e.g. Purchase date: July 1, 2017 - Redeemed on: August 15, 2017 - Expiration date: August 30, 2018)

Is my membership tax-deductible?

Yes! Our memberships are completely tax-deductible. If you would like an official receipt, please email membership@creativity.org. The museum's tax ID number is 94-3178735.

Does CCM participate in a matching gift program?

Yes! Your membership purchase counts as a contribution to the Children’s Creativity Museum. Please check with your employer about their matching gift program guidelines and procedures. If your membership qualifies with your employer, your gift of creativity will double!

Do you offer discounted memberships?

Yes! Fee-waived family memberships are available for qualifying families. Please call 415.820.3339 or email membership@creativity.org for more information on how to apply.

 

MEMBERSHIP CARDS

When will my membership cards and package be ready?

You will receive your membership package in the mail within 2-3 weeks from the day of purchase! If you opted for pick up, you will receive an email from our Membership Coordinator within 1-2 weeks of purchase noting that your package is ready for pick up at the Front Desk. Any membership packages that have not been picked up within 2 months from its purchase date will be mailed out to the member’s listed mailing address.

I have not received my membership package yet - what should I do?

If you have not received your membership after 3 weeks from your purchase date, please let the Front Desk know so we can check on its status. You may also call 415.820.3339 or email membership@creativity.org. Please note that it may take longer than 3 weeks during holidays or busy seasons at the museum.

Can I visit before I have received my membership cards?

Yes! Please present a form of photo ID to the Front Desk and our staff will look you up in our system.

Can I visit a reciprocal museum before I have received my membership cards?

It depends. Please call and check with the museum you are interested in visiting about their reciprocal policies. We can issue temporary membership cards at the Front Desk. You may also request a proof of membership letter by emailing membership@creativity.org. Find out more about reciprocity in our Membership Benefits tab.

How many membership cards will I receive?

Classic Family members will receive up to two cards for the two named adults on the membership. Creative, Innovative, and Inspirational Family members will receive up to three cards for the three named adults on the membership. If only one adult is named on a membership, only one card will be issued.

Why do I have to name the adults on the membership? Can I have a 'Guest of...' card?

For the safety of our visitors and staff, adult members must be named as this allows our Front Desk to be able to verify that the visitor is indeed a member. Unfortunately, at this time, we do not offer memberships that include ‘Guest of…’ cards due to the previous reason. We do offer memberships (Creative Family & above) that allow you to name up to three adults if you would like to add on a caregiver, grandparent, etc.

Can I give my membership cards to family and friends to use at the museum?

No, member cards are nontransferable. Only named cardholders may enter using their membership cards. All membership levels receive 2 free Admit One passes in their membership package - each pass is good for one person. These are one-time use guest passes that members may give to their guests. Members do not have to be present for the guests to use them.

How can I update a name or contact information for my membership?

Please stop by our Front Desk and let them know what new information you would like to add or switch out. You may also call 415.820.3339 or email membership@creativity.org.

I will be moving out of the area - can I transfer my membership to a friend?

Your membership may still apply to where you are moving! CCM participates in the ASTC and ACM reciprocal programs and CCM members may receive discounted or free admission at participating museums depending on your membership level with CCM. ASTC is an international program, while ACM is a national program.

If you would still like to transfer - please let us know who you would like to transfer your membership to. The remaining months will be transferred over to the new member and new cards will be issued. To do so, please stop by the Front Desk, call 415.820.3320, or email membership@creativity.org.

I forgot my membership card at home! What should I do?

No worries! Please present a form of photo ID to the Front Desk and our staff will look you up in our system.

What happens if I lose my membership card(s)?

Replacement cards are available for $5.00 each. Please visit the Front Desk to request and purchase a new card. Please let us know if you need one or all cards replaced!

 

MEMBERSHIP BENEFITS

What are the basic benefits of membership?

Please visit our membership page to read about all the different benefits each level receives.

All members enjoy these basic benefits:

  • Unlimited, free admission for named cardholders and children in the household
  • Discounts on select workshops and camps
  • Two complimentary single-use guest passes to the Children's Creativity Museum
  • Four single-use carousel tickets - each ticket is good for two consecutive rides
  • Discounted or free admission to national and international attractions through Association of Science - Technology Centers (ASTC) network
  • 15% off select merchandise
  • Special access to member events, new exhibit previews, and more!

Can I use my membership at other museums? What reciprocal program does participate in?

Yes! We participate in the Association of Science - Technology Centers (ASTC) and Association of Children's Museums (ACM) networks! When you are a member with us, you may receive discounted or free admission to ASTC or ACM attractions when you present your membership card and a matching form of photo ID at a participating museum. You may view the updated lists of participating museums by following those links.

  • ASTC (Available for all CCM membership levels)
    1. Attractions on the network list that are outside of the 90-mile radius from CCM may offer 100% off admission.
    2. Select ASTC attractions in the Bay Area offer 50% admission to CCM members.
    3. Please note: Bay Area Discovery Museum and Chabot Space & Science Center are no longer Bay Area 50% off participants but are still ASTC members.
  • ACM (Available only for Creative Family and above)
    1. ACM museums offer 50% off admission.

Attention: Before you visit any reciprocal museum, please call to confirm what reciprocity benefits they offer.

How do I find out about member events and museum programs?

Members get exclusive updates and announcements through our monthly newsletter, Creative Sparks! Stay up to date with all events by taking a look at our online calendar. Events are also written on our Upcoming Events by the front doors.

 

 

MEMBERSHIP TERMS & CONDITIONS

Membership benefits cannot be shared or transferred to others. For safety reasons, children under the age of 13 must be accompanied by a supervising adult, parent, or guardian at all times.

 


Please feel free to reach out to us with any further questions or comments – you may contact us by calling the Membership line at 415.820.3339 (Hours: Tues.-Sat., 9:00AM-5:00PM) or email us at membership@creativity.org. For help on Sundays, please call the Front Desk at 415.820.3320. We will do our best to respond within 24 hours, with an exception of Mondays as the museum is closed.

 

  • MUSEUM HOURS

    WEDNESDAY – SUNDAY
    10:00am to 4:00pm