About

Join Our Team

 

EMPLOYMENT OPPORTUNITIES

The Children’s Creativity Museum offers a creative and flexible work environment and exciting challenges for all of our employees. We have a highly diverse audience, staff, and Board of Directors with over 50% being people of color. Our organization values creativity and collaboration, in alignment with our mission and vision. Join our team as we look forward to our 20th anniversary next year!

FULL-TIME VISITOR SERVICES ASSOCIATE

Reports to: Visitor Services Manager OR Director of Finance + Administration

Status:         Regular, non-exempt, benefited, and “at will”

Salary:         Full-time hourly

Schedule:   Flexible, including weekends & holidays

 

Organizational Description:

The Children’s Creativity Museum is a hands-on arts and technology experience for kids. Our mission is to nurture creativity and collaboration in all children and families.  We believe creative expression, innovation, and critical thinking are core to fostering the next generation. The museum is located in the heart of San Francisco with a target audience of families with children aged 2 – 12.  Last year we served over 100,000 museum visitors, thousands of attendees in our Children’s Creativity Theater, and led dozens of workshops and camps.

 

Position Description:

A Visitor Services Associate is the friendly face of the Children’s Creativity Museum (CCM) and plays a key role in the visitor experience, especially a first-time visitor.  CCM provides a responsible, safe, stress-free, and creative experience for our all guests, regardless of age. The Visitor Services Associate should feel empowered, working with the Visitor Services Manager, to do everything in their power to provide this experience for all visitors.

This person will work with CCM guests of all ages, backgrounds and learning styles in a fun, creative hands-on environment.

 

Job Responsibilities:

  • Serve as the front desk receptionist, including, but not limited to, answering the phone and transferring calls as appropriate, receiving and distributing packages and mail, and answering emails and phone messages within the same business day.
  • Serve as point person for the museum in terms of answering questions about museum and Yerba Buena Gardens, history, and general visitor questions.
  • Sell admission tickets, memberships, process reservations and collect donations. Understand cash register operations and proper cash handling, and handle the opening/closing procedures daily; redeem discount passes and Discover & Go tickets.
  • Develop proficiency with our Altru ticketing system and other museum software programs as appropriate.
  • Make suggestions as to the appropriateness of exhibits for the children in each party and tell guests with young children (2 and under) that the museum is geared to children 2 – 12 and all children must be watched at all times.
  • Inform guests about current CCM programming accurately and with a high level of customer service.
  • Greet and check in field trips, groups, birthday parties and any other group, including processing payments, giving directions, and facilitating a pleasant experience
  • Inform visitors about membership and membership benefits; acquire new members and assist with renewals; utilize the benefit structure to promote upgrades.
  • Respond to first aid situations calmly and responsibly. Call your supervisor when someone is hurt in the museum; be aware of appropriate reporting procedures.
  • Be familiar with CCM evacuation procedures and implement as necessary.
  • Maintain the cleanliness of the front desk area and lobby, including, but not limited to, eliminating clutter, maintaining merchandise displays, maintaining the brochure display area, sweeping the carpet, and picking up paper on the floor.
  • Engage with guests by opening doors for them, and helping with stroller parking; point out cubbies, coat rack, vending machines, water fountains, bathrooms; come out from behind the desk frequently to assess the front area and assist guests.
  • Visit each exhibit area and become familiar with the programming and goal of activities.
  • Report building/guest/janitorial issues to a manager promptly; or to Director of Fin & Admin.
  • Manage lost & found, keeping the area clean and neat and donating items in a timely manner.
  • Follow all CCM safety procedures, including proper food storage at all times.
  • Follow procedures for loaning the CCM wheelchair to guests.
  • Ensure strollers do not block doors; assist people with appropriate stroller parking areas.
  • Assist the birthday party coordinator with parties on an as-needed basis and assist the Visitor Services Manager with projects as needed.
  • Attend bi-monthly staff meetings, and weekend floor meetings whenever possible.
  • Assist other departments with projects that can be done at the front desk to build
  • Maintain an accurate inventory of retail merchandise and advise when reordering is needed.
  • Other duties as assigned

 

Minimum Qualifications:

  • Schedule flexibility including hours, evenings and weekend days
  • Must love working with children and their families and caregivers.
  • Ability to bend, squat, and lift up to 50 lbs.
  • High School Diploma; some college coursework
  • Be able to operate a computer and work with multiple technologies
  • Exceptional customer service experience.
  • Stand for extended periods of time.

 

Desired Qualifications:

  • Fun, outgoing, self-motivated and creative problem solver.
  • College degree desired, but not required.
  • Ability to work as part of a team.
  • Strong phone and email etiquette.
  • Fluency in a language other than English desired, but not required.

 

Compensation:

CCM offers a competitive hourly salary commensurate with experience and skills, plus a creative and collaborative work environment and a generous benefits package including medical and dental, as well as a voluntary 403(b) retirement savings plan and vacation and sick time accruals.

 

Please send cover letter and resume tailored to this position to kgarrett@creativity.org.

MARKETING ASSOCIATE

Reports to: Director of External Affairs
Status:  Full-time (30+ hours), regular, non-exempt, benefited, hourly and at-will
Schedule: Flexible, including weekends & holidays

Organizational Description:

The Children’s Creativity Museum is a hands-on arts and technology experience for kids.  Our mission is to nurture creativity and collaboration in all children and families.  We believe creative expression, innovation, and critical thinking are core to fostering the next generation.

Our museum is located in the heart of San Francisco with a target audience of families with children aged 2 – 12.  Last year we served over 100,000 visitors to the museum, the Creativity Theater and through schools and camps.

Position Description:

We are seeking a tech-savvy idealist who will support all aspects of marketing with an emphasis on digital marketing and community engagement. This is a growth opportunity for someone interested in marketing and business practices related to a non-profit museum.  We are looking for someone who embraces our philosophy to be creative and collaborative in their work and human interactions.

Job Responsibilities:

  • Collaborate with all departments to create compelling content, based on our stories and brand, for multiple social media channels
  • Draft and manage email campaigns: monthly newsletter and targeted email campaigns
  • Maintain website copy: programs, calendar, images etc.
  • Analyze effectiveness of current marketing initiatives to inform and improve future campaigns
  • Monitor social media, Google AdWords and Google Analytics
  • Represent museum at off-site programs and events; e.g. Shared Schoolyard, Kids to Work Days, fairs and festivals.
  • Interface with tourist serving venues; e.g. visit hotels and cultivate concierge referrals.
  • Conduct outreach to schools and student-serving organizations regarding field trips, group visits, and other programs.
  • Other duties as assigned.

Qualifications:

  • Tech savvy: familiar with general marketing platforms and current trends
  • Experience with Google Analytics, Google AdWords and WordPress
  • Writing and/or graphic skills
  • Curious about all aspects of the museum and is not shy to approach team members across departments
  • Ability to manage multiple projects
  • Strong PC skills, familiarity with Microsoft Office and Google Suite applications, and desire and ability to learn new software
  • Schedule flexibility including hours and weekend days. Weekend days between 2-4 per month
  • Cultural sensitivity and awareness
  • Confidentiality
  • Experience and/or degree in marketing, communications or related field
  • Valid Driver’s License

Bonus Qualifications

  • Graphic design experience using Adobe Suite
  • Familiarity with Altru/Blackbaud or similar CRM system

To Apply:

Send a cover letter and resume to jobs@creativity.org with the subject line CCM Marketing Associate.

 


INTERNSHIP OPPORTUNITIES

Our interns are at the heart of the museum’s operations. They support and facilitate the visitor experience, lead workshops and field trips, and take ownership of semester-long projects. As an intern, you’ll need to have daily enthusiasm, unbridled creativity, and a passion for working with children!

EDUCATION INTERNSHIP
Click HERE to apply.


VOLUNTEER

Join the Children’s Creativity Museum volunteer team! As a volunteer, you’ll go behind the scenes of San Francisco’s 21st-Century arts and technology museum to assist our staff in various departments. Remember, you don’t have to be an expert in art or technology; each of our volunteers has a different background and skill set.

Volunteer positions vary depending on current exhibitions and programs. You can always start out in one position and change when appropriate.

VOLUNTEER OPPORTUNITIES:

EDUCATION VOLUNTEER

Status: Unpaid volunteer position
Times Available: Wednesday - Sunday, 9:30am - 4:30pm, 11:00am - 3:00pm, or 1:30pm - 4:30pm
Expected Commitment: Two shifts per month for one year

Position Description: The Education Volunteer is responsible for ensuring our exhibits (Imagination Lab, Innovation Lab, Tech Lab, Animation Studio and Music Studio) run smoothly while creating meaningful experiences with children and families.

Responsibilities:

  • Greet visitors to each space and explain how to get started.
  • Assist and facilitate activities in each of our spaces and check in with visitors for help and support.
  • Direct visitors to different spaces.
  • Reset and tidy up each space - pick up paper, keep supplies filled and reset stations.
  • Alert managers and staff to any immediate needs.

Application Process: Fill out our volunteer application below and indicate which exhibit space you're most interested in! It could be more than one!

EARLY CHILDHOOD VOLUNTEER (long-term)

Status: Unpaid volunteer position
Times Available: Thursdays, 9:30am - 1:30pm or 9:30am - 4:30pm
Expected Commitment: Minimum of four shifts per month for six months starting September 1, 2017

Position Description: The Early Childhood Volunteer is responsible for ensuring our visitors are having a rich and meaningful experience by engaging our visitors and assisting in early childhood programs.

Responsibilities:

  • Greet visitors in Imagination Lab
  • Assist and facilitate activities in our Imagination lab including Snap-It making, stop-motion animations, DIY art projects, practicing literacy skills while reading to and with children, encouraging puppet play, and more.
  • Help engage visitors during our drop-in early childhood programs
  • Incorporating CCM's educational philosophy and mission into conversations with visitors.
  • Direct visitors to different spaces and inform them of our museum policies.
  • Reset and tidy up each space - pick up paper, keep supplies stocked, and reset stations.
  • Alert managers and staff to any immediate needs.

Application Process: Fill out our volunteer application below and indicate which exhibit space you're most interested in! It could be more than one!

TEEN EDUCATION VOLUNTEER

Status: Unpaid volunteer position
Times Available: Wednesday - Sunday, 9:30am - 4:30pm, 11:00am - 3:00pm, or 1:30pm - 4:30pm
Expected Commitment: Two shifts per month for one year

Position Description: The Teen Education Volunteer is a high school student who is responsible for ensuring our exhibits (Imagination Lab, Innovation Lab, Tech Lab, Animation Studio, Sketch Town, and Music Studio) run smoothly while creating meaningful experiences with children and families.

Responsibilities:

  • Greet visitors to each space and explain how to get started.
  • Assist and facilitate activities in each of our spaces and check in with visitors for help and support.
  • Direct visitors to different spaces.
  • Reset and tidy up each space - pick up paper, keep supplies filled and reset stations.
  • Alert managers and staff to any immediate needs.

Application Process: Fill out our volunteer application below and indicate which exhibit space you're most interested in! It could be more than one!

 

Interested in volunteering? Click HERE to fill out an application.